When will my order be despatched & arrive? 

 Processing time:

We aim to dispatch your order within 1-2 working days via Royal Mail from (CHESHIRE UK).

We do not ship on weekends or bank holidays.

Estimated shipping times:

United Kingdom:

- 2-3 business days for standard

- 1 day for express ( this maybe be two days due to Royal Mail delays but this is rare) 

 

Rest of the world: from 7-10 business days up to 2-4 weeks.*

*Note: After the item arrives in your country it has been known to take between 2-4 weeks to clear customs. These delays are completely out of our control and are decided by customs in each individual country

 

Will I have to pay Customs and Taxes?

WE SHIP WORLDWIDE

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Now that the UK has left the EU, import VAT is likely to be applied on items going between the UK and the EU, according to your country import law.

Import duties are calculated and charged by local customs authorities in many of the countries we ship to. If this applies, this will be an additional cost to you. It is likely you will be required to pay the import duty to your local customs authority before the goods can be released to your delivery address, so please take into account that this will increase the delivery time stated by the delivery service.

Refunds are only offered if you receive an incorrect or faulty item that cannot be fixed or exchanged. We are a small business so please take this into account when ordering. Earrings are NON refundable due to hygiene reasons. 

What should I do if my order arrives faulty? 

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message within 14 days of delivery with the following info:

- Your name- Your order number- Picture of the fault / incorrect item

This will then be fixed and repaired and sent back to you - if the item is damaged over the 14 day mark no repair or refund can be offered.

JEWELLERY CARE

Jewellery needs to be looked after following these guidelines and with the VLR care card you receive with your order. 

Although are plating is extremely durable and waterproof when you can try to limit wearing your plated jewellery in the shower, while bathing, working out or sleeping as this can strip off the gold or silver plating on the vintage designer charms.

To help your jewellery last as long as possible:

• Our plated items are costume jewellery, which is the same as most designer brands quality.
• Avoid exposing jewellery to water, chemicals, household products, and perfumes/lotions which can cause jewellery to discolour.
• Put on your jewellery last when getting ready to avoid spraying perfume/deodorant or getting moisturiser/sprays on it.
• Between wearing, we recommend that you keep your jewellery in the pouches we send them in to avoid them touching anything that could damage them.
• With proper care, your jewels will retain their beauty and character.

 We are not responsible for you not taking care of your jewellery!